常见问题

About Boozy

What is Boozy?

Boozy is the Philippines' #1 liquor delivery service accessible online via www.boozy.ph that allows you to order premium liquor brands and have it conveniently delivered to your home, office, or any address within 60-minutes.

What kind of liquor is available on Boozy?

We carry a wide selection of imported and craft beer, wine and champagne and a large selection of spirits including whisky, gin, rum, tequila, vodka, brandy, cognac, soju, liqueur, etc. Our entire selection with pricing is available on www.boozy.ph!

Do you carry mixers?

Yes, we do! Available mixers are tonic water, club soda, ginger ale, Coca-Cola, and Sprite among others.

Are you open 24/7?

We are open every day! Your orders will be processed and delivered according to the following schedule:
Monday to Sunday - 9:00 AM to 3:00 AM

So what happens if I order outside your operating hours?

You are always free to place an order even outside our operating hours but we will start processing it once we resume operations. 
For orders that involve standard shipping within Metro Manila or Nationwide, you are free to order anytime and your order will be processed within the shipping time frame given.

I am looking for a bottle that you don’t have on the website. Who can I contact?

We do take special orders for rare/hard to find bottles or anything else you may have in mind that we don’t currently list on the website. Please send an email to ask@boozy.ph. You may also reach us on our social media pages, https://www.facebook.com/BoozyLiquorDelivery or through our Boozy Mobile App (iOS/ Android).

Delivery Information

What areas do you cover?

For on-demand delivery, we cover the following cities:
Within 60 minutes - Makati and Taguig
Within 90 minutes - Rest of Metro Manila (Caloocan, Las Piñas, Malabon, Mandaluyong, Manila, Marikina, Muntinlupa, Navotas, Parañaque, Pasay, Pasig, Pateros, Quezon City, San Juan, and Valenzuela) and Metro Cebu (Cebu, Mandaue, Lapu-Lapu) 
For standard shipping, we cover the Philippines nationwide through our courier partners.
We are working to bring our on-demand delivery (within 90 minutes) to more locations. Please stay tuned for updates.

What if I am outside the on-demand delivery area but I want my order in less than 1-2 days?

You can still place your order but we do not guarantee a 90-minute delivery for areas not currently in our on-demand service. We will deliver it as soon as possible.

How fast do you deliver?

If you select on-demand delivery, we strive to be at your location within or before 90 minutes barring any unforeseen difficulties such as a heavy downpour, accidents, calamities or other extreme situations involving our riders.
For standard shipping:
Within Luzon: We outsource our logistics and you should receive your order within 3-5 days.

Within Visayas/Mindanao: We outsource our logistics and you should receive your order within 5-9 days.
Once your order has been picked up by our courier, you should receive a corresponding tracking number which you can enter on the courier’s website to check on the status of your package.
If you have waited patiently and have not received your package within the prescribed number of days (1-2 days for Metro Manila / 3-5 days for Luzon / 5-9 days for Visayas and Mindanao), kindly email us at ask@boozy.ph and we will do our best to check with the courier regarding the status of your package.
For provincial deliveries, please track your order directly on the NinjaVan tracking page.

What are your delivery fees? 

For orders within Metro Manila, the delivery fee is ₱199 for on-demand delivery, ₱99 same-day delivery, and ₱49 for next-day delivery.
For provincial orders, the delivery fee will depend on the weight of the package and the delivery address based on the rate of our courier partners. You will find the delivery fee for your order upon checkout.
We offer FREE delivery for orders worth ₱3,500 and above within Metro Manila!

What is the no show fee?

In cases where nobody is around to receive your order, our rider will wait for a maximum of 15 minutes from arrival at the designated delivery address for orders below ₱5,000 and for a maximum of 30 minutes from arrival at the designated delivery address for orders amounting to ₱5,000 and above. Our customer experience team will attempt to contact you during the said time frame and if we are not able to get in touch with you or your representative, we reserve the right to cancel your order and charge a “No Show Fee” in the amount of ₱200.

What if I want to have my order re-delivered?

You may opt to have your order re-delivered for a fee amounting to ₱200. 

Do you deliver to pickup points?

We only deliver to fixed addresses. We do not meet up in pickup points. If we determine that your address is a pickup point, Boozy has the right to cancel the order.
 
Should you prefer to directly pick up your order from our warehouse, please get in touch with our team through our chat or email us at ask@boozy.ph 

Order Information

Is there a minimum amount for my order?

Yes. Minimum order for Metro Manila is ₱499 before shipping fees.

What mode of payment do you accept?

We accept cash on delivery, credit or debit cards, GCash, Maya, GrabPay, Bank Deposit and GCash Scan-to-pay.

What if I encounter a payment or ordering issue on your website?

If you receive a confirmation email, then we received your order and will process it accordingly. If you did not receive a confirmation email, kindly send an email to ask@boozy.ph to check on the status of your order.
 
Please do chat with us immediately if issues persist so we can help you out.

Do you provide receipts?

Yes, definifely - all orders come with an official sales invoice. Should you need this to be addressed to a company, please indicate in your order notes the company name, address, and TIN # so we may properly prepare.

Can I send an order to another person as a gift?

Definitely! The order just needs to be pre-paid and the recipient will be able to  receive the item from Boozy. This option is not possible for cash on delivery.
You may also choose to send a note on a gift card.  Please leave the message on the note section when you check out and we would be happy to send your order with a greeting. 

I placed an order but did not receive any status of my rider's location. Where can I follow up? 

We're working on this! But for any order status, please feel free to reach us at ask@boozy.ph so we may help.

Do you give bulk discounts?

We give discounts for a minimum order of ₱50,000. Our prices are already cheaper than convenience stores and generally at par with liquor stores so we only give bulk discounts for a minimum order of ₱50,000. Contact ask@boozy.ph for more information.

What happens if I want to return an item?

All sales on Boozy.ph are final. You must inspect the items upon receiving them from our rider and once received in good condition, the sale is considered final.