What areas do you cover?

For on-demand delivery, we cover the following cities:

As fast as 60 minutes - Makati and Taguig

As fast as 90 minutes - Rest of Metro Manila (Caloocan, Las Piñas, Malabon, Mandaluyong, Manila, Marikina, Muntinlupa, Navotas, Parañaque, Pasay, Pasig, Pateros, Quezon City, San Juan, and Valenzuela) and Metro Cebu (Cebu, Mandaue, Lapu-Lapu) 

For standard shipping, we cover the Philippines nationwide through our courier partners.

We are working to bring our on-demand delivery (within 90 minutes) to more locations. Please stay tuned for updates.

What if I am outside the on-demand delivery area but I want my order in less than 1-2 days?

You can still place your order but we do not guarantee a 90-minute delivery for areas not currently in our on-demand service. We will deliver it as soon as possible.

How fast do you deliver?

If you select on-demand delivery, we strive to be at your location within or before 90 minutes barring any unforeseen difficulties such as a heavy downpour, accidents, calamities or other extreme situations involving our riders.

For standard shipping outside Metro Manila, we outsource our logistics and you should receive your order within 7-15 days. Once your order has been picked up by our courier, you should receive a corresponding tracking number which you can enter on the courier’s website to check on the status of your package.

If you have waited patiently and have not received your package within the prescribed number of days (1-2 days for Metro Manila / 7-15 days elsewhere), kindly email us at ask@boozy.ph and we will do our best to check with the courier regarding the status of your package.

Are you open 24/7?

We are open every day! Your orders will be processed and delivered according to the following schedule:

 

So what happens if I order outside your operating hours?

You are always free to place an order even outside our operating hours but we will start processing it once we resume operations. 

For orders that involve standard shipping within Metro Manila or Nationwide, you are free to order anytime and your order will be processed within the shipping time frame given.

What are your delivery fees? 

For orders within Metro Manila, the delivery fee is ₱199 for on-demand delivery, ₱99 same-day delivery, and ₱49 for next-day delivery.

For provincial orders, the delivery fee will depend on the weight of the package and the delivery address based on the rate of our courier partners. You will find the delivery fee for your order upon checkout.

We offer FREE delivery for orders worth ₱3,500 and above within Metro Manila!

I placed an order but did not receive any status of my rider's location. Why is this so? 

This feature is being rolled out per area and we are looking to fully cover Metro Manila by Q4. Thank you for your patience as we make steps to serve you better.

What is the no show fee?

In cases where nobody is around to receive your order, our rider will wait for a maximum of 15 minutes from arrival at the designated delivery address for orders below ₱5,000 and for a maximum of 30 minutes from arrival at the designated delivery address for orders amounting to ₱5,000 and above. Our customer experience team will attempt to contact you during the said time frame and if we are not able to get in touch with you or your representative, we reserve the right to cancel your order and charge a “No Show Fee” in the amount of ₱200.

What if I want to have my order re-delivered?

You may opt to have your order re-delivered for a fee amounting to ₱200. 

Do you deliver to pickup points?

We only deliver to fixed addresses. We do not meet up in pickup points. If we determine that your address is a pickup point, Boozy has the right to cancel the order.

Do you give bulk discounts?

We give discounts for a minimum order of ₱50,000. Our prices are already cheaper than convenience stores and generally at par with liquor stores so we only give bulk discounts for a minimum order of ₱50,000. Contact ask@boozy.ph for more information.

What happens if I want to return an item?

All sales on Boozy.ph are final. You must inspect the items upon receiving them from our rider and once received in good condition, the sale is considered final.